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Systems Integration – Maintenance & Support

Benchmark Broadcast Systems offers a number of support options to maintain the smooth running of your system. These are all scalable and aimed at meeting your particular requirements. In essence, they comprise:

  • Rapid-response telephone support
  • On-site technical support
  • Equipment maintenance
  • Spare or replacement warranties
  • Installation of firmware/software updates – as and when required
  • Comprehensive maintenance options  
Maintenance & Support

A very strong and important feature of Benchmark’s support services is the simple fact that the engineers who answer support calls are also the engineers that undertake installation and commissioning. Consequently, the engineer or engineers who arrive to attend your service call will, in all probability, be the same personnel who undertook your installation. In essence, what this means to you is the simple fact that our support team will already be well versed with your system. Which will result in faster identification of the problem; faster resolution; and hence, lower downtime and minimal disruption in your workflow.

Additionally, our support services can arrange the return, exchange, or repair of any defective equipment, and the despatch of any onsite assistance needed for their reinstallation.

 

SYSTEMS INTEGRATION

Benchmark Broadcast Systems is an independent systems integrator that delivers comprehensive, elegant and cost-effective solutions from initial project consultancy through to design, hardware and software sourcing, installation and integration, documentation, user training and, finally, to post-installation support.

The Company focuses on providing complete solutions from Concept to Commissioning (C2C). Read more...

 


 

TRAINING

Benchmark Broadcast Systems can ensure that designated personnel are trained to operate the new systems. To this end we can work with you to organise suitable training for your personnel. Read more...

 


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