Over 30 years of experience in ensuring client satisfaction we have developed what we call the Benchmark Process. Every project goes through five stages where we systematically understand the client’s needs; define the project boundaries based on the client’s operational context; ideate and design the best possible solution; procure resources and implement the solution; and finally, first test, then move to commission the project deliverables. At every step we review and revise, and sometimes even cycle back one stage to make sure all ground is covered.